Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you need to provide a recording video during unboxing. This video will serve as proof that the item was received in the condition it was sent, and it will help ensure fair refunds. Please note that the video must be submitted within 7 days of receiving the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your account, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kamiliano.com .
Only regular priced items may be refunded. Due to the nature of discounted items/sale items cannot be refunded.
The conditions under which items can be exchanged is only for defective or damaged items. There's no possibility of exchanging items for other reasons.
To return your product, you should mail your product to physical address that we inform.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at info@kamiliano.com for questions related to refunds and returns.
